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IT Supervisor - IT
Principal Accountability

The IT Supervisor position assists staff in St Marks Medical Center and remote locations with the installation, configuration, troubleshooting, and ongoing usability of desktop computers, peripheral equipment, software and related technology within established standards and guidelines.
This position will work alongside CHC’s System Administrator to perform server administration tasks such as user account management, server application deployment, server troubleshooting.
This position will also be responsible for management and engagement of enterprise help desk for all of SMMC locations.
This position will be responsible for day to day management of CHC help desk vendors as well as other vendor management duties / oversight.
As the IT Supervisor you will need to be able to diagnose and resolve problems quickly and be available to respond to help desk requests after hours.
You should be able to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues.
This position utilizes one-on-one consultancy to end users at all levels and facility staff. Work is performed with little supervision and requires high levels of self motivation and self management. This position requires the ability to parallel task multiple projects or requests.
Directly supervises 1 to 5 employees in Information Technology Services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education

Requires a Degree in Computer Science or the equivalent in education, certifications and related experience.
MCSA or MCSE certification preferred

Skills and Knowledge

Ability to communicate and relate well with others
Communicates openly, respectfully, and in a timely way
Shares information appropriately
Keeps others well informed
Encourages others to share contrary views
Responds in a timely manner to messages/requests
Expresses self well in writing
Ability to listen to the wants and needs of the users.
Customer service approach and skills
Ability to work independently while keeping team informed
Ability to organize and manage multiple priorities
Requires independent analysis, communication and problem solving.
Required experienced knowledge of Microsoft Server Operating system
Possess critical thinking skills to analyze and solve complex problems.
Possess working knowledge of network and telecommunication systems hardware such as servers, routers, wiring, computers, as well as protocols, standards and related technology
Ability to plan and manage assigned technology projects
Ability to be on call
Develop subject matter expertise and knowledge related to software packages, databases, OS and servers managed
Establish and implement application server procedures and policies for secure computing

Experience

3+ years experience supporting Microsoft Server operating systems
5+ years experience for supporting Microsoft Desktop operating systems
5+ years of customer service experience
Experience analyzing & troubleshooting technology infrastructures
Experience troubleshooting hardware issues and replacing hardware on desktop, laptop PCs, and servers
Experience installing software, patches, updates on desktops, laptops, servers
Experience troubleshooting networks (WAN, LAN, WLAN)
Experience with Google Workspace For Business
Experience with Cloud Computing & virtualization

Equipment Used

Desktop Computers and Servers
Telecommunications equipment
Computer testing equipment
Microsoft Applications
Google Workspace for Business
Chrome Devices
VOIP / Mobile phones
Printers
Copiers/Scanners
Other equipment as acquired

Physical/Mental Stress Factors

Ability to sit, speak, hear, walk, stand, bend, and lift up to 40 pounds
Ability to focus at the computer monitor and type on a keyboard for several hours.
Ability to operate all equipment necessary to perform the job.
Mental stress due to high volume of workload and tight deadlines.
Ability to travel 20% - 30% of the time.
Ability to manage your own workflow with little direction.
Frequent exposure to several adverse stimulations or to one which is particularly disagreeable.

Major Responsibilities

Installing, patching, updating Microsoft Server Operating System (2008 - current)
Stand alone servers
On Prem VM Servers
Cloud VM Servers (specifically Google Cloud Platform)
Performs Active Directory, Servers administration, and support tasks
Add / Remove User
Add / Remove Computers
GPO creation/maintenance
Ensures network connectivity of all workstations and servers
Conducts routine hardware/software troubleshooting and problem resolution within the IT systems.
Works with vendor support contacts to coordinate and resolve technical problems with desktop computing equipment and software. Escalates unresolved problems to expedite resolution.
Analyzes, plans, and coordinates system and server support activities
Provides analytical, technical and problem resolution assistance
Develops, documents, implements, and adheres to policies, procedures and standards related to system operations and application security
Designs technology project plans including management of project time-lines and plan updates
Monitors, tests and analyzes application performance across LAN, WAN, and wireless infrastructure to ensure the stable and efficient performance
Implements and maintains enterprise back-up and disaster recovery plan
Keeps abreast of developments in the desktop and server support field
Other duties as required

General Duties

Upholds and supports the company’s mission, goals, and objectives
Performs other miscellaneous job-related duties as assigned

Additional Information
Position Type : Full Time
Shift : Day

Contact Information
Hillery Carraway - Human Resources Director
Human Resources
1 St. Mark's Place
La Grangte, TX 78945
Email: hillery.carraway@smmctx.org
Phone: 979-242-2220



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