St. Mark's Medical Center

For Patients & Visitors

• Crossroads Café: There's great food service onsite at St. Mark's Medical Center, just inside the front entrance of the hospital. Hours of operation are posted outside the Café along with daily menus. Visitors may select from hot and cold menus for dine-in or take out.
• Chapel and Healing Garden: St. Mark's Medical Center believes that along with the best of medical care, religious faith plays a role in every patient's life. That's the reason a chapel is open around the clock, offering sanctuary for anyone who cares to visit it. Many of the rooms and hallways in the hospital look out on the carefully designed garden in the center of the facility. With a waterfall and benches placed throughout the area, the healing garden offers a quiet, welcoming respite.
• Tobacco-Free Environment: St. Mark's Medical Center is a tobacco-free environment – both inside and outside. That means no smoking—or dipping—anywhere on the 74-acre site. Like many leading hospitals nationwide, St. Mark's Medical Center is prohibiting the use of tobacco products at its facility in an effort to emphasize wellness among patients and healthcare professionals.
• Vending Machines: Beverage and snack vending machines are available all hours and are located at:
  • Just outside the Crossroads Café
  • Emergency Department
  • Waiting Room near the patient nurse's station (beverages only)
  • Medical Office Building
• Wireless Internet: Patients and their friends and family can use their wireless-enabled devices throughout St. Mark's Medical Center.
• Admissions: Please stop at the Information Desk just inside the front entrance. They will direct you, as necessary for your needs. Our friendly, professional staff will assist you by obtaining information, including your insurance and identification cards, and preparing consent and acknowledgement forms for your signature. Your privacy is protected according to HIPAA standards.
• Nutrition Services: Nutrition is essential to a quick and speedy recovery. Your physician will prescribe a diet to meet your specific health care needs. Our nutrition services staff will prepare your meals based on your preferences through selective menus. All patients with special diets will receive educational materials explaining restrictions that apply. A Registered Dietitian is available for nutritional counseling should you have any questions concerning your prescribed meals.
• Case Management (formerly Social Services): The licensed social worker at St. Mark's Medical Center is a key member of our healthcare team, working with patients and their families to help manage the complexities of a hospital stay and the coordination of care. With years of experience, our social worker is committed to assisting family members, serving as an advocate, and facilitating communication during and after the hospital stay. Services include completion of psychosocial assessments, providing support to help patients and families cope with the emotional stresses of illness and a hospitalization, assistance with discharge planning to ensure continuity of care and providing referrals to community services and resources.
• Payment: Payment is expected at the time of service. We accept major credit cards, checks, money orders and cash. If you are uninsured or ineligible for Medicaid and cannot pay your entire estimated bill, we will work with you to set up monthly payment arrangements.
• Pastoral Care: We recognize the importance of treating the whole patient including spiritual needs and invite your personal clergy to be part of your health care team. Please contact your nurse for assistance.
• Visiting Hours:
  • General Visitation (Hours: 9:00 a.m. – 9:00 p.m.)
    Two (2) visitors per patient with recommendations to limit visit to 30 minutes
    Children may visit provided they are free of any communicable disease, are quiet and orderly, and will be supervised by a responsible adult.
  • Overnight Visitation:
    An overnight visitor is allowed to stay in a private room with a patient if the patient's condition warrants.
    Patients under the age of 18 must have a parent or adult family member remain overnight in the room.
  • Birthing Center Visitation (Hours: 9:00 a.m. – 9:00 p.m.)
    Please see Birthing Center staff for additional visitation procedures
  • Surgical Services Visitation
    Family and friends shall remain in the Waiting Room